SERVICE IS EVERYTHING…
The Power Farming Group's full product range is supported by an internationally trained team of technical service managers, providing service backup and assistance, service training and warranty administration to a network of Power Farming dealerships throughout New Zealand.. Power Farming Timaru itself has a mobile service team of nine providing on-call service 24 hours a day, seven days a week.
Power Farming Timaru's nine-strong service team is supported by six personnel based at the Head Office who offer over 150 years of knowledge and experience.
Through the PowerLink intranet system, Power Farming Timaru receives up-to-the-minute information relating to product upgrades, diagnostic solutions and a wide range of useful information to ensure customer enquiries are responded to quickly.
Power Farming Wholesale handles all warranty claims for tractors and machinery and has worked hard to expand warranty and service guarantees.
The Group operates three dedicated wholesale parts facilities across Australasia. In New Zealand the facilities are located in Morrinsville and, in Australia are strategically located in Melbourne.
Given common franchise representation across both countries, dealers have access to all stock held in New Zealand or Australia regardless of where the order originates.
- There are over 100,000 line items electronically linked and spread across the Australasian warehouses
- We ensure our dealer network receive a speedy supply of parts. All New Zealand dealers receive next day service and in most cases these orders are at the dealer's premises for start of business, even for orders placed as late as 5.00pm. Parts ordered from Australia also arrive overnight into New Zealand.*
- Approximately $50m of parts are held across our wholesale warehouses in Australasia, which includes $8m held at our own dealerships in New Zealand.
Training is a vital part of success in any industry. The Power Farming Group has special training facilities at each of its major distribution hubs and regularly conducts training for staff, dealers and retail customers. This covers all areas of the business, including service, parts, sales, finance, logistics and information technology.
Power Farming is committed to providing quality service backup for every one of its Products
*Subject to availability, order cut-off times and courier restrictions.